kk bd Privacy Policy
This document provides a complete description of how we collect, store, use, and protect your personal information. Please read it carefully before using the kk bd platform.
Introduction and Scope
kk bd is an online entertainment platform that provides casino games and sports betting services to users in Bangladesh. This privacy policy ("Policy") sets out how we collect, use, and protect the personal information of users through our website, mobile application, and all related services.
This policy is an integral part of kk bd's Terms and Conditions. By registering on the platform or continuing to use our services, you are considered to have agreed to all the contents of this policy. If you disagree with any part of it, please stop using the platform.
This policy applies equally to the kk bd website, Android and iOS apps, and all related digital services.
Data Collection
kk bd collects user information through various means. The types and sources of data collected are described below:
2.1 Information Collected at Registration
When you create an account on kk bd, you are required to provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password
- National ID or passport number (when identity verification is required)
2.2 Transaction Information
Financial information is collected during deposits and withdrawals. kk bd uses bKash, Nagad, and Rocket for payment services, and these mobile banking numbers are stored securely.
2.3 Automatically Collected Information
Some technical information is collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Login time, gaming history, and betting activity
- Session duration and navigation data
Use of Data
Collected information is used only for specific purposes. kk bd never uses user data for unnecessary or unauthorised purposes. The main areas of use are:
- Creating, managing, and securing accounts
- Processing deposit and withdrawal transactions
- Providing customer support and resolving issues
- Detecting and preventing fraudulent activity
- Sending bonus and promotional offers (with your consent)
- Improving platform performance and developing new features
- Monitoring user behaviour in line with responsible gaming policy
We do not sell your information to any marketing agency or disclose it for third-party advertising purposes.
Data Storage and Security
kk bd uses industry-standard technology to keep user data secure. All data is stored on SSL-encrypted servers, and multiple layers of security are in place to prevent unauthorised access.
4.1 Technical Security Measures
- All data transfers secured with 256-bit SSL encryption
- Passwords stored using hashing and salting
- Firewall and intrusion detection system active
- Regular security audits conducted
- Two-factor login protection via OTP verification
4.2 Data Retention Period
Your data is retained for the entire period your account remains active. Even after account closure, financial transaction records may be retained for a specified period as required by applicable law. Unnecessary data is securely deleted after the designated retention period.
Sharing Data with Third Parties
kk bd generally does not share users' personal information with third parties. However, in certain limited situations, specific information may need to be disclosed:
- Payment processors: Mobile banking services such as bKash, Nagad, and Rocket receive the information necessary to complete transactions.
- Game providers: Game studios such as Pragmatic Play, Evolution, and JILI may receive the minimum information needed to operate games.
- Legal obligations: Information may be provided to authorities under a court order or applicable law.
- Fraud prevention: Some information may be shared with security agencies to ensure account safety and stop fraudulent activity.
Outside of the cases listed above, we do not transfer your information to any other third party without your permission. When sharing information with third parties, we ensure that they also comply with adequate data protection measures.
Cookies and Tracking Technology
Cookies and similar technologies are used on the kk bd website and app. These technologies help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and keep core features working.
- Functional cookies: These remember your preferences and settings, such as language selection and display settings.
- Analytics cookies: These collect platform usage statistics to help improve the quality of our services.
6.2 Cookie Controls
You can disable cookies at any time from your browser settings. Please note, however, that disabling essential cookies may affect some core platform functions and you may not be able to log in properly.
Your Rights
As a user of the kk bd platform, you have the following rights over your own information:
- Right to access: You can request to know what information we hold about you.
- Right to correction: If any of your information is incorrect, you can request that it be corrected.
- Right to deletion: Under certain conditions, you can request that your information be deleted.
- Right to object to processing: You can request to opt out of marketing communications.
- Right to data portability: You can request to receive your information in a structured format.
To exercise these rights, please contact our customer support team. We will respond to your request as quickly as possible in compliance with our legal obligations. Our responsible gaming guidelines contain more details on managing your account.
Account Closure and Data Deletion
You can request to close your kk bd account at any time. All outstanding balances must be withdrawn before the account closure request is processed.
8.1 Data Deletion Process
After account closure, we begin the process of deleting your personal information. However, the following information may be retained for a specified period due to legal obligations:
- Financial transaction records and deposit-withdrawal history
- Identity verification documents (KYC documents)
- Relevant communication records for dispute resolution
8.2 Backup Data
Deleting information from system backups may take time. These backups are automatically deleted after a set period and are not actively used in the meantime.
Protection of Minors
kk bd strictly prohibits use of the platform by anyone under 21 years of age. We do not knowingly collect information from minors.
For users aged 21 and above. If we receive evidence that a minor has registered, we will immediately close their account and delete the collected information.
If a parent or guardian believes their child has created an account without permission, please contact us immediately.
Policy Changes
kk bd reserves the right to amend or update this privacy policy at any time. When changes are made:
- The revised policy will be published on the website and the "Last Updated" date at the top of the page will be changed.
- For significant changes, a notice will be sent to the registered email address or mobile number.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
We recommend that you visit this page regularly. You can find more details by learning more about our company.
Contact
If you have any questions or concerns about this privacy policy, or if you have a request regarding your information, please contact us. Our customer support team is available seven days a week, twenty-four hours a day, in both Bengali and English.
Privacy Contact
Get instant help via live chat, or send a detailed request by email.
Email: [email protected]
Live Chat: Active 24/7 — support available in Bengali and English